Automation Troubleshooting Guide

Common issues and their solutions to keep your automations running smoothly.

Common Issues

Automation Not Starting

Possible Causes:

  • Automation is not activated
  • Trigger conditions not met
  • Invalid subscriber data
  • Insufficient permissions

Solutions:

  1. Check activation status in dashboard
  2. Verify trigger settings
  3. Validate subscriber information
  4. Check account permissions

Emails Not Sending

Possible Causes:

  • Domain not verified
  • Email template errors
  • Rate limits exceeded
  • Invalid sender address

Solutions:

  1. Verify domain settings
  2. Check template syntax
  3. Review sending limits
  4. Validate sender details

Workflow Stuck

Possible Causes:

  • Invalid conditions
  • Missing data
  • System timeout
  • Circular logic

Solutions:

  1. Review condition logic
  2. Check required fields
  3. Reset workflow state
  4. Simplify complex paths

Error Messages

Common Error Codes

ERROR 1001: Invalid Trigger Configuration

Trigger settings are incomplete or invalid. Review trigger configuration and ensure all required fields are properly set.

ERROR 1002: Email Template Error

Template syntax error or missing required variables. Check template code and verify all variables are defined.

ERROR 1003: Workflow Execution Failed

Error in workflow execution. Check action configurations and verify all dependencies are available.

Preventive Measures

  1. Test automations with a small group first
  2. Regularly review and update templates
  3. Monitor automation performance metrics
  4. Keep subscriber data clean and updated
  5. Document changes and configurations
Pro Tip: Set up monitoring alerts to catch issues early before they affect your entire subscriber base.

Getting Help

Support Resources