Setting Up Senders

Configure your sender profiles and ensure reliable email delivery.

Adding a New Sender

  1. Navigate to Sender Settings in your dashboard
  2. Click "Add New Sender"
  3. Fill in sender details:
    • From Name (display name)
    • From Email address
    • Reply-to address (optional)
    • Company information
  4. Verify sender email
  5. Complete domain verification

Sender Requirements

Email Address Requirements

  • Domain Ownership: Must own or have access
  • Valid Format: Professional email format
  • No Free Domains: Avoid Gmail, Yahoo, etc.
  • Business Domain: Match your website

From Name Guidelines

  • Brand Recognition: Use recognizable names
  • Consistency: Match across campaigns
  • Length: Keep it concise
  • Clarity: Avoid special characters

Verification Process

Email Verification

  1. Verification email sent automatically
  2. Click verification link within 24 hours
  3. Confirm ownership in dashboard
  4. Status updates to "Verified"
Pro Tip: Add multiple verified senders to maintain backup options and test different sender names.

Managing Senders

Sender Settings

  • Update Information: Edit sender details
  • Default Settings: Set primary sender
  • Notifications: Configure alerts
  • Usage Tracking: Monitor sending stats

Best Practices

  • Regular Review: Check sender performance
  • Update Details: Keep information current
  • Monitor Reputation: Track delivery rates
  • Backup Senders: Maintain alternatives

Troubleshooting

Verification Failed

  • Check spam folder for verification email
  • Ensure email address is correct
  • Request new verification link
  • Contact support if issues persist

Delivery Issues

  • Verify domain settings
  • Check sender reputation
  • Review authentication records
  • Monitor bounce rates